Is Xfinity Or Comcast Internet Down, Not Working? Here’s The Cause


If out of all the pages on the internet, you’ve landed on this particular page then, I’m guessing that you’re constantly plagued by the thoughts, “Is Xfinity or Comcast internet down, not working?”  Well clearly you’re not the only suffering from this problem.

Though, before solving the problem it is important that you know about the similarities or differences between the two. Comcast is a company that offers internet service and has over 40% of the US broadband market.

Is Xfinity or Comcast internet down, not working?
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Comcast majorly focuses on sports programming, broadcast exclusives, and Olympics coverage. Xfinity is a television and internet brand.

But they’re not different since Comcast is the parent company of Xfinity and they are basically one and the same except for some specialisations here and there.

Now that this confusion is out of our ways let’s look in depth at the actual problem that you’re facing and try solving it.

Is Xfinity or Comcast internet down?

You were listening to your Spotify playlist and suddenly the song has paused, or the YouTube lecture that you were attending is buffering now.

Is Xfinity or Comcast internet down, not working?
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It might also happen that you’re not able to make any online calls and thus, it is not only the internet that is down but also your productivity.

This problem is constantly troubling the Xfinity internet users. Let’s look at the root causes of them.

How to know that Xfinity or Comcast is down in your area?

Your internet is not working and you have some meetings to attend or an assignment to submit before the deadline. What will you do in such a scenario?

First of all, you’ll have to be sure if you’re the only one facing the problem or is it occuring to every Xfinity user in the vicinity. For that there are some simple steps that you can follow.

  1. Since the Comcast server is down, irrespective of whatever black magic you might want to perform, your internet will work. In that case, try using some third party internet services in order to perform this step. You’ll have to check the status of your Comcast server on some other device to confirm the cause of the internet down syndrome.
  2. You should also check if your system is catching the correct IP address or not. Also, check the other devices connected to your system to be sure. For example, check your router or modem and computer also and switch them on and off to know that it is not the fault of your system but that of Xfinity.

    Is Xfinity or Comcast internet down, not working?
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  3. There is a slight possibility of everything being fine at the global level. In that case, there might be a local outage. Check the map at the website of Xfinity and if there is a local outage then, wait for the problem to be solved.
  4. Now that all of the options are out and you’re still clueless, you can always contact the Comcast/Xfinity team. You can either chat with them or call them on the number 1-800-934-6489 and unlike your ex, they’ll pick up your call even in the middle of the night.

Why is Xfinity or Comcast internet down?

If the status centre page is indicating that there are service outages in your area, first of all do not panic. It is not necessarily the fault of your ISP and can also mean a mistake on their side.

There are various as to why this can happen. Let’s look at each one of them one by one.

When it is the fault of Xfinity

  1. A problem with the internet infrastructure of Comcast might be the root cause.
  2. When the network or WiFi is working overtime.

This can happen when you’re on the streets, stadiums, concerts or any crowded area for that matter. The network will lag when catering to everyone’s needs.

  1. Sometimes it might also happen that you have connected to a bad Xfinity hotspot and therefore your network is slow or not working at all.
Is Xfinity or Comcast internet down, not working?
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When the fault is all yours

There might also be some underlying issues that are specific to only you and have no input from the Xfinity company at all. This can happen at a multiple occasions some of which are listed below.

  1. When your hotspot is weak or you might be standing at the periphery of the network of your hotspot.
  2. It might also be the case that your computer is connected to the modem or router through a defective cable which is interrupting the flow of the network.
  3. There might be wireless interference from other devices or WiFi hotspots nearby.
  4. You might have outdated or old routers, modems or firmwares. Afterall, when will you keep updating them regularly like you do with your Instagram and Spotify applications?

How to fix the Xfinity internet outage issue?

Now that we have led you through some easy steps on how to find the roots of your problem, we will make sure you know how to solve them.

If by following the above steps, you found out that it’s the Comcast services that are at fault then free feel to contact them using the number given above and solve the Issue.

But if the Comcast/Xfinity internet services look just fine to you then you need to do some engineering of your own.

Is Xfinity or Comcast internet down, not working?
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Here are some things that you can try out to ensure proper flow of that heavenly internet connection.

  1. Do a 360° and restart your smartphone or computer, whichever device you’re working on and also reset your router.
  2. Download a WiFi analyser app to see if there is any WiFi interference. If you find any then, shift your router to a different place or choose a fixed channel for your WiFi from your router admin interface.
  3. Sit closer to the WiFi router or hotspot like your life depends on it.
  4. Make sure to update your WiFi adapter drivers and WiFi router firmware after checking the websites of the manufacturers.
  5. If you’re using a public WiFi network, connect to another one since some WiFi networks are just bad and there is nothing you can do about it.

Final Verdict

The way the reign of the chaos is taking all over the internet makes us think if we were better off without it?  Alone in our rooms, reading silly little books and making silly little scenarios in our heads.

But then, we also see how easily the internet is killing off ignorance (no, it is not bliss. It is actually very annoying).

Internet was and still is necessary for the ever evolving human beings but it is its over consumption that puts us in a dangerous situation.

Imagine panicking over the shortage of internet for a few moments. What do you think will be the repercussions of a global internet blackout? Catastrophic to say the least. It will be like the apocalypse but worse.

Though, we don’t have to worry about all of that right now except for the time that we spend on the internet. Just be mindful and productive with it and you’re good to go.

We hope that this article will be of great help to you the next time you’re facing problems regarding Xfinity or Comcast internet being down. For any more queries, feel free to contact us.


1. Why is my Xfinity Comcast not working?

Use your Xfinity Status Centre Outage map to check for local outages. See that all the cables are plugged in and that the coaxial cable is tightened to its maximum potential to both the wall outlet and the device.

You should also check if your system is catching the correct IP address or not. Check your router or modem and device also and power them on and off to know about the source of the problem.

2. How do I reset Xfinity?

Find the reset button on the backside of the gateway and use any pointed object as long as it is non-metallic (such as a toothpick) to hold in the Reset button for atleast 30 seconds until all the LED lights turn off.

If by any chance your gateway does not consist a reset button, locate the WPS button and hold it for sometime instead.

3. Why is my Xfinity router blinking?

If you locate a white blinking light on your router it could mean that the specific router has a limited or kind of unstable internet connection. It could also mean that your router or modem needs to be activated.

If you have already registered the router, you can check for local internet outages first by following the steps mentioned above, before opting for potential fixes such as a switching off, router reset, or cable check.

4. Why can’t I connect to Xfinity hotspot?

Just restart your device and try to connect it again to the Xfinity hotspot. You might also want to clear out the “xfinitywifi” network option from your Wi-Fi settings and try connecting to it again. If this also doesn’t work, try restarting your Wi-Fi router.


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